Overview

You may experience an issue with a particular TN being unreachable - you cannot receive calls for the number.

Solution

To start with troubleshooting, we will need as many details as possible:

• The number itself
• Whether it is Teams (direct routing) or STaaS number (with the correct trunk if you know it)
• If there are other TNs in the same range that work correctly, share an example number

The Support Team will investigate and take appropriate actions. If needed, we may reach out to you to run certain checks or contact third-party providers.

Verification

To verify that the issue is resolved, try to reproduce the failing scenario and see if a call is connected without issues.