Overview

You may experience an issue with calls being transferred receiving internal intercept from Zoom while the same numbers manually dialed through Zoom phone go through just fine.

Solution

To start with troubleshooting, we will need fresh call samples. Reproduce the issue and open a ticket with Support, making sure to describe the issue and any symptoms you observe, and add at least two call samples in the following format:

• Calling From Number:
• Calling To Number:
• Date of call: dd/mm/yy
• Time of call: xx:xx am/pm (time zone)
• Trouble observed: Inbound or Outbound
• Description of the failing scenario

The Support Team will investigate and take appropriate actions. If needed, we may reach out to you to run certain checks or to reach out to third-party providers.

Verification

To verify that the issue is resolved, try to reproduce the failing scenario and see if a call is connected without issues.