Overview When configuring Yealink devices with the Single Button Park/Retrieve feature through the Modify Device Keys interface, administrators may notice automatic adjustments to specific device para...
Overview While it is possible to use Smart Office Connect to work with Kandy, on occasion, you will need to test a real VoIP phone. In these cases, you can configure any VoIP to be provisioned through...
Overview You may be wondering whether a device is supported by Kandy products, or would like to know whether a device from a different manufacturer will work with Kandy. Solution Kandy supports prod...
Overview You have a device that you wish to use with Kandy, and are wondering what firmware version you should run to ensure compatibility. Solution The recommended firmware version for supported de...
Overview When attempting to remove a device by its MAC address from the KBS Portal, you may be unable to do so if the device is still assigned to a given Subscriber. In this article, we explain the pr...
Overview Customers using the Kandy platform may encounter issues when trying to use compact SIP headers. Specifically, when setting up a device like the Yealink T46S to use these compact headers, a 40...
Overview Customers may experience issues when trying to upgrade the firmware for their T48U and W60B phones on the Kandy platform. They may be unable to find the URL where they can access the latest f...
Overview Some users have reported an issue where the Yealink Busy Lamp Field (BLF) remains green constantly. This can be confusing as the green light is typically indicative of the monitored user bein...